I've just been to PC World over at Copdock. I bought a Brother HL 2035 laser printer, and lugged it home through the ice and snow.
Getting home, I opened the box with excitement. Out came the power lead. Out came the manual. Out came the drum cartridge. But... where's the printer lead?
I open the manual. It says "not supplied". It says "make sure you get a USB2 printer cable". Eventually I find a picture of the item, so I know what I need to get.
Only... it's Boxing Day. I can't get a printer cable. I can't go back to PC World now! So I'm buggered. I've spent £80 on this lump of electronics, and I can't use it. I can't use it until I can get a cable, which won't be until Monday now.
Nor will it be cheap. It would probably cost Brother, doing bulk buy, about 50p to supply a cable. It will cost me at least 10 times that, plus the cost of petrol to and fro. You bastards!
It's pretty bad that the first emotion you get on buying something is to find that it isn't all there. It sort of ruins the moment. Excitement is replaced by frustration and rage. Why would anyone do this?
Of course all businesses face cost cutting. But to cut a small cost that will really annoy your customer? Only an accountant could have proposed that. Indeed some suit probably got a bonus for proposing it. In the mean time... I'm stuck.
Oh, and PC World? Why the HELL don't you indicate on the box, on the display, somewhere, that it isn't supplied?
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