Saturday 30 June 2007

More on Mystery Shopping

It's been interesting to see how British retailers have measured up over one short month, just going about my daily existence. The good have been very good. Even the bad have been polite. I've had no really terrible experiences so far, although there are clearly retailers who need to sharpen up and deliver better value for money. The old adage of caveat emptor, let the buyer beware, is still as potent as ever. Always shop around.

Wherever the internet is involved, the quality of service and the value for money has improved perceptibly, even among offline retailers. But so many trades are still mainly offline. I approach all such with trepidation!

Let's see what happens in July! I'm doing some work in Harlow at the moment, so expect some posts about Harlow retailers.

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