Don't you often find yourself thinking that you wish you had never gone to some merchant, or plumber, or whoever?
A few such things have happened to me recently, and I thought that I would blog about them. I live in Ipswich in Suffolk, in the UK. Local firms often don't have web sites.
In each case I hope to indicate, not just the failings of a particular firm, but what I intend to do instead.
I hope that this will be of interest to others also. After all, bad customer service thrives on silence. I also hope to report instances of excellent service and value.
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